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Store document
Terms and Conditions Store Zecero.pl
The following terms and conditions set out the rules and procedure for concluding a distance Sales Agreement through our Store. They explain clearly your rights as a Consumer, as well as the rules for placing orders, delivery, payment, withdrawal from the agreement, complaints and returning products.
Effective from: 02.11.202614 sections · 22 min readCompliant with Consumer Rights Act
01
§ 1 · Section one
General provisions
These Terms and Conditions set out the rules for purchasing in the online store Zecero.pl and the rules and procedure for concluding distance Sales Agreements through the Store.
1.
These Terms and Conditions are addressed to Consumers and set out the rules and procedure for concluding a distance Sales Agreement with a Consumer through the Store.
2.
These Terms and Conditions are addressed to both Consumersand Businesses using the Store. They set out the rules for using the online Store and the rules and procedure for concluding distance Sales Agreements with the Customer through the Store.
02
§ 2 · Section two
Definitions
The terms used in these Terms and Conditions mean:
Consumer
An individual who enters into a contract with the Seller through the Shop, where the subject of the contract is not directly related to his or her business or professional activity.
Seller
Adjatech Metalworking sp. z o.o., distributor of the Zecero brand, with its registered office in Poznań, ul. Piotra Ściegiennego 139, 60-304 Poznań, entered in the register of entrepreneurs of the National Court Register under KRS number 0001009661, NIP: 7792430210, REGON: 361226405, share capital: €2,173.91. Production site and correspondence address: ul. Gnieźnieńska 26, Janikowo near Poznań, 62-006 Kobylnica.
Customer
Any entity making purchases through the Shop.
Business
An individual, legal entity or organizational unit with legal capacity that conducts business activity in its own name and uses the Shop.
Business with consumer rights
An individual who enters into a Contract with the Seller that is directly related to his or her business activity, where the content of that Contract shows that it is not of a professional nature for him or her, as follows in particular from the subject of the business activity made available under the CEIDG regulations. With regard to the right of withdrawal from the Contract, liability for the conformity of the Product with the Contract and unfair contract terms, the provisions of the Terms and Conditions concerning the Consumer apply to such a person (Art. 7aa of the Consumer Rights Act, Art. 3855 of the Civil Code).
B2B Customer
A Customer who is a Business and is not a Business with consumer rights. Special rules for B2B Customers are set out in § 13.
Shop
The online shop operated by the Seller at www.zecero.pl.
Distance Contract
A contract concluded with the Customer within an organized system of distance contracting, without the simultaneous physical presence of the parties, using means of distance communication.
Terms and Conditions
These Shop Terms and Conditions.
Order
The Customer's declaration of intent submitted using the Order Form, aimed directly at concluding a Sales Contract with the Seller for a Product or Products.
Account
The Customer's account in the Shop, where the data provided by the Customer and information about the Orders placed are stored.
Registration Form
A form available in the Shop that allows an Account to be created.
Order Form
An interactive form for placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Contract, including the delivery and payment method.
Cart
A component of the Shop software in which the Products selected by the Customer are displayed and where the Order details, in particular the quantity of products, can be set and modified.
Sales Contract
The sales agreement for the Product concluded or being concluded between the Customer and the Seller through the online Store.
03
§ 3 · Paragraph three
Contacting the store
The Customer may contact the Seller using the details below. Telephone contact is possible during the hours of 8:30–16:30.
Seller
Adjatech Metalworking sp. z o.o.
Distributor of the Zecero brand. Operates the online Store at www.zecero.pl.
KRS0001009661VAT number7792430210REGON361226405
Seller's registered officeul. Piotra Ściegiennego 139 60-304 Poznań
Address for correspondence, returns and complaintsul. Gnieźnieńska 26 Janikowo k. Poznania 62-006 Kobylnica
To use the Store, including browsing the range and placing orders for Products, you need:
A device with Internet access and a web browser.
An active e-mail account.
Cookies enabled.
05
§ 5 · Paragraph five
General information
1.
To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the Customer's technical infrastructure.
2.
Browsing the Store's range does not require creating an Account. Placing an Order does not require creating an Account — an Order can be placed without registration or after logging in to an Account created in accordance with § 6 the Terms and Conditions.
Before you buy
Before clicking “Order and pay” think carefully about your purchase. If you have any doubts, contact us by phone or e-mail — our specialist will help and answer any questions.
3.
Prices given in the Store are in Polish zlotys and are gross prices (VAT included).
4.
The final amount to be paid consists of the price of the Product and delivery cost (including transport, delivery and postal service charges), of which the Customer is informed when placing the Order, including at the moment of expressing the intention to be bound by the Sales Agreement.
5.
Where, given the nature of the subject of the Agreement, the final price cannot reasonably be calculated in advance, information on how it is calculated and on transport, delivery and postal service charges will be given in the Product description.
6.
When placing your order, please indicate whether you would like to receive a VAT invoiceor a receipt.
7.
A VAT invoice issued to an individual or to a company contains the details that the Customer provides when placing the order.
Concluding the agreement, step by step:
1
Placing the Order
The Customer places the Order using the Order Form by clicking the button “Order and pay” (§ 7).
2
Confirmation by e-mail
The Seller promptly sends a message to the e-mail address given in the Order Form confirming receipt of the Order and its acceptance for processing. The Sales Agreement is concluded upon receipt of this message (§ 9 sec. 2).
3
Confirmation on a durable medium
The Seller provides the Customer with confirmation of the conclusion of the Sales Agreement, together with the information referred to in Article 12(1) of the Act of 30 May 2014 on Consumer Rights (unless it has already been provided on a durable medium), on a durable medium by e-mail, within a reasonable time after the Agreement is concluded and no later than when the Product is delivered (Article 21 of that Act).
4
No additional formalities
Concluding the Sales Agreement does not require printing, signing or returning any documents. The Terms and Conditions are available in the Shop at any time, and you may print or save them.
Order processing time
The processing time is given on the Product page and depends on the selected variant (including the finish). Selected designs marked on the Product page as "Ships within 24 h" are shipped within 24 hours; the other Products are made to order, usually within 3–21 business days. The processing time for a custom order (made to the Customer's design) is given with the quote. The start of the time period is determined by § 9 sec. 5.
8.
The photos and descriptions of Goods in the Shop are for illustration only and serve only to give a general idea of the properties, appearance and practical parameters of the Goods. The appearance of the Goods in the photos may differ slightly from the actual appearance of the Goods delivered to the Buyer.
06
§ 6 · Section six
Creating an account in the shop
To create an Account in the Shop, please fill in the Registration Form. The following details are required:
First name
Surname
Email
Password
Creating an account is free
Creating an Account in the Shop involves no fees. You may delete your Account at any time, without giving a reason and at no cost.
1.
You log in to your Account by entering the login and password set in the Registration Form.
2.
The Customer may at any time, without giving a reason and without any charge, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.
3.
Personal data provided during registration or when placing an order will be processed by the operator in order to provide the services offered by the www.zecero.pl portal and to meet the operator's legitimate needs arising from legal regulations, in particular for marketing purposes relating to the products and services offered.
4.
If you wish to change or delete your data in the portal's database, please send your request to the e-mail address office@zecero.com or by post to: Adjatech Metalworking sp. z o.o., ul. Gnieźnieńska 26, Janikowo k. Poznania, 62-006 Kobylnica. If the Customer does not request deletion of the data, it will be kept in accordance with the applicable standards of care and confidentiality until the next order is processed or a deletion request is submitted.
Details of data processing
Full information on what data we collect, for what purpose and what rights you have can be found in our Privacy Policy.
07
§ 7 · Section seven
How to Place an Order
To place an Order, please follow the steps below:
1
Choose a product
Select the Product you wish to order, choose its variant (e.g. finish, size, inscription text) and click "Add to cart".
2
Enter your details
Go from the Cart to the Order Form, enter the details needed to process the Order and choose the delivery and payment method. You can place the Order without registering or after logging in to your Account.
3
Confirm your order
Click "Order and pay" and confirm the order.
4
Choose a payment method and pay
Choose one of the available payment methods and, depending on the method, pay for the order by the specified deadline.
08
§ 8 · Section Eight
Available Delivery and Payment Methods
Delivery methods
Courier or pickup point delivery
Courier delivery (also cash on delivery) or delivery to a parcel locker or pick-up point, handled by the carriers available in the order form. Current delivery methods and costs are shown on the page Delivery types and costs and in the Order Form.
Personal pickup
Available at: ul. Gnieźnieńska 26, Janikowo k. Poznania, 62-006 Kobylnica.
Payment methods
On pickup
payment at the time of pickup
Cash on delivery
upon receipt of the parcel
Bank transfer
to the Seller's account
Electronic
fast online payments
Payment card
card payment
09
§ 9 · Section Nine
Performance of the Sales Agreement
1.
The Sales Agreement between the Customer and the Seller is concluded once the Customer has placed an Order using the Order Form in accordance with § 7 the Terms and Conditions.
2.
After the Order is placed, the Seller promptly confirms receipt of it and accepts the Order for processing by sending the Customer an e-mail to the address provided. This message contains at least a statement that the Order has been received and accepted for processing, and confirmation that the Sales Agreement has been concluded. The Sales Agreement is concluded upon receipt of this message.
Payment deadlines
Depending on the payment method chosen, the Customer is required to make payment as follows:
a.bank transfer / electronic payments / payment card — within 7 calendar days from the date the Sales Agreement is concluded; otherwise the order will be canceled;
b.cash on delivery payment — upon receipt of the parcel;
c.cash on personal pickup — upon pickup, within the period of 7 days from the date the Customer receives notice that the shipment is ready for pickup.
3.
If the Customer has chosen a delivery method other than personal pickup, the Product will be shipped within the time stated in its description, using the method selected when placing the Order.
4.
If Products with different delivery times are ordered, the Customer may request that the Products be delivered in parts or that all Products be delivered once the entire order has been assembled.
5.
The delivery period for the Product to the Customer starts to run:
a.for payment by bank transfer / electronic payment / card — from the date the Seller's bank account is credited;
b.for cash on delivery — from the date the Sales Agreement is concluded.
6.
If Products with different pickup readiness times are ordered, the readiness time is the longest time given.
7.
The period for the Product to be ready for pickup starts to run:
a.for payment by bank transfer / electronic payment / card — from the date the Seller's bank account is credited;
b.for payment in cash on personal pickup — from the date the Sales Agreement is concluded.
8.
Delivery of the Product is subject to a charge, unless the Sales Agreement provides otherwise. Delivery costs are shown to the Customer in the "Delivery" tab and while placing the Order, including at the moment the Customer expresses the intention to be bound by the Sales Agreement.
Delivery area, personal pickup free of charge
The Product is delivered within the territory of Poland and to the countries available for selection in the Order Form, which also shows the delivery cost. Personal pickup of the Product by the Customer is free of charge.
10
§ 10 · Section ten · Key points
Right of withdrawal
You have 14 days to withdraw
A Consumer may, within 14 days, withdraw from the Sales Agreement without giving any reason. The period begins when the Product is delivered to the Consumer or to a person indicated by the Consumer other than the carrier.
1.
In the case of an Agreement covering multiple Products that are delivered separately, in batches or in parts, the 14-day period runs from delivery of the last item, batch or part.
2.
The Consumer withdraws from the Agreement by submitting a withdrawal statement to the Seller. To meet the deadline, it is sufficient to send the statement before it expires.
3.
The statement may be sent by post, fax or electronically (to the Seller's e-mail address), or submitted on the Seller's website — the contact details are given in § 3. It can also be submitted on a form, a template of which is attached as Appendix No. 1 to the Terms and Conditions and as an appendix to the Act of 30 May 2014 on consumer rights, but this is not mandatory. The form template, together with an online generator, is available at Complaints and returns.
4.
If the statement is sent electronically, the Seller will promptly send the Consumer confirmation of receipt of the withdrawal statement to the e-mail address provided.
Effects of withdrawal from the Agreement:
a.
In the case of withdrawal from a distance contract, the Agreement is considered not concluded.
b.
The Seller will refund the Consumer promptly, and no later than within 14 days from the date the withdrawal statement is received, all payments made, including the cost of delivering the item — except for additional costs resulting from a delivery method chosen by the Consumer other than the cheapest standard method offered by the Seller.
c.
The Seller will make the refund using the same payment method, as were used in the original transaction, unless the Consumer has expressly agreed to a different solution that involves no costs for the Consumer.
d.
The Seller may withhold the refund until the Product has been received back or until the Consumer provides proof of having sent it back, whichever occurs first.
e.
The Consumer should return the Product to the Seller's address without undue delay, no later than 14 days from the day the Seller was informed of the withdrawal. The deadline is met if the Consumer sends the Product back before it expires.
f.
The Consumer bears the direct costs of returning the Product, including where, because of its nature, the Product could not be returned by ordinary mail.
g.
The Consumer is liable only for any diminished value of the Product resulting from handling it in a way other than what is necessary to establish the nature, characteristics and functioning of the Product.
5.
Where, because of the nature of the Product, it cannot be returned by ordinary mail, information about this and about the return costs will be given in the Product description in the Shop.
6.
The right of withdrawal from the Agreement under the terms set out in this section also applies to a Sole Trader with consumer rights. A B2B Customer has no statutory right of withdrawal from the Agreement. The rules for returns in B2B relations are set out in § 13.
7.
The Consumer may examine the Product as they would in a physical shop: look at it, check its dimensions, finish and completeness, and hold it up at the place where it is to be installed. Use going beyond what is necessary to establish the nature, characteristics and functioning of the Product includes in particular: mounting the Product (e.g. sticking it onto the mounting tape or removing the protective film from it, inserting or gluing in pins, screwing it in), altering, shortening or painting it, and causing lasting marks during use, such as scratches, dents or adhesive residue. Such use does not take away the Consumer's right of withdrawal from the Agreement, but makes the Consumer liable for the diminished value of the Product (§ 12 para. 7).
8.
The Consumer returns the Product complete — together with the mounting elements, accessories and documents received with it. Missing items may constitute a diminished value of the Product, as referred to in para. 7.
9.
Products offered in the Shop as a set or kit for a single price constitute one Product. Withdrawal from the Agreement may apply only to the whole set.
10.
If the Consumer withdraws from the Agreement only in respect of some of the Products, the Seller refunds the price actually paid for the returned Products, taking into account the proportionate share of any discount granted on the whole Order, and the delivery cost to the extent that it was related to the returned Products (e.g. where a separate or higher delivery fee was charged because of them).
11.
If the Consumer received a gift free of charge together with the Product, the gift agreement is concluded subject to a condition subsequent consisting of withdrawal from the Sales Agreement for that Product. In the event of withdrawal, the Consumer also returns the gift.
12.
Failing to collect a parcel from the carrier does not amount to a statement of withdrawal from the Agreement. If the Consumer withdraws from the Agreement after failing to collect the parcel, the cost of returning it to the Seller is a direct cost of returning the Product, which the Consumer bears. In other cases, the Seller may claim reimbursement of documented costs of the failed delivery under general rules.
Before you send the Product back
The rules for packing and returning Products and the consequences of damage in transport to the Seller are set out in § 12 of the Terms and Conditions. The Seller does not accept parcels sent cash on delivery.
When the right of withdrawal does NOT apply
The right to withdraw from a distance contract does not apply to the Consumer in respect of an Agreement:
a.under which the subject of the performance is an item that is not prefabricated, made to the Consumer's specification or serving to meet their individual needs (e.g. a plaque or cross engraved with a surname, a design made to individual order). This exception does not apply to letters from the Shop's catalog, including those ordered for a specific inscription, which the Consumer may return under the rules set out in this section;
b.for the provision of services, if the Seller has fully performed the service with the Consumer's express consent, the Consumer having been informed before the service began that after its completion they will lose the right of withdrawal;
c.under which the subject of the performance is items that, after delivery, because of their nature, become inseparably joined with other items.
11
§ 11 · Section eleven
Complaints and warranty
1.
The Sales Agreement covers new Products.
2.
The Seller is obliged to deliver to the Customer an item free from defects.
3.
If a defect occurs (the Product does not conform to the Agreement), the Customer has the right to file a complaint — Consumers and Businesses with consumer rights under the provisions of the Consumer Rights Act concerning liability for the conformity of goods with the agreement, and B2B Customer based on the provisions on warranty for defects in the Civil Code, taking into account § 13.
4.
Complaints should be submitted in writing or electronically to the Seller's addresses given in the Terms and Conditions.
We recommend that the complaint include:
a brief description of the defect;
the circumstances (including the date) in which it occurred;
the details of the Customer submitting the complaint;
the Customer's request in connection with the defect in the goods.
Complaint review time: 14 days
The Seller will respond to a complaint from a Consumer or an Entrepreneur with consumer rights without delay, and no later than within 14 days. If the Seller fails to do so within this period, the Customer's claim is deemed to have been accepted as justified.
Goods returned as part of the complaint procedure should be sent to the address given in § 3 the Terms and Conditions.
6.
Where a Product is covered by a warranty, information about it, as well as its terms, will be included in the Product description in the Shop.
7.
When submitting a complaint, it is worth attaching photos of the Product, and in the case of transport damage, the packaging as well. This allows us to process the complaint more quickly, and sometimes to resolve it without the Product being sent back. For Consumers and Entrepreneurs with consumer rights, attaching photos is not a condition for the complaint to be considered.
8.
If the Product must be delivered in order for the complaint to be considered, the Seller collects it from the Consumer at the Seller's expense — by providing a shipping label or by ordering a courier. The Consumer may also send the Product back on their own; the Seller will then reimburse the reasonable shipping costs incurred. Please contact us before shipping — we will help you choose a method of transport and packing for the Product, which must be secured in accordance with § 12.
9.
We recommend checking the parcel on delivery, in the presence of the carrier, and, if any damage is found, drawing up with the carrier a damage report and contacting the Seller without delay. For Consumers and Entrepreneurs with consumer rights, this is not a condition for the complaint to be accepted; the obligations of B2B Customers when receiving a shipment are set out in § 13.
10.
The Seller is not liable for damage that occurs after the Product has been handed over for reasons attributable to the Customer, in particular as a result of improper securing of the Product being returned to the Seller (§ 12).
Custom orders (individual design)
In the case of a custom order — a design prepared to the Customer's special order — if the Customer has previously approved the design, we reserve the right to not accept returns, unless the product has been damaged. In that case, the provisions on complaints apply (§ 11).
Installation printouts — mandatory verification
At the Customer's request, the Seller may prepare and deliver an installation printout (template) to help with the placement and installation of the ordered Products. The printout is for guidance only and does not constitute a specification of the Order. The content and parameters of the Products are determined by the Order placed and, in the case of a custom order, by the design approved by the Customer.
a.Before installation, in particular before drilling mounting holes or permanently fixing the Products, the Customer is obliged to check the installation printout personally for consistency with the content of the Order and with the delivered Products, including the correctness and order of characters, the placement of elements, the dimensions and the scale.
b.If any discrepancies are found, the Customer should stop the installation and notify the Seller without delay, using the contact details given in § 3.
c.The Seller (Adjatech Metalworking sp. z o.o.) is not liable for any errors in the installation printout or any discrepancies between it and the Order placed, nor for the consequences of using the printout without prior verification by the Customer, to the extent permitted by mandatory provisions of law, in particular those protecting Consumers.
12
§ 12 · Section twelve · Important before shipping
Returning Products — packing and transport damage
1.
The provisions of this section apply to every shipment in which the Customer sends a Product back to the Seller — in exercising the right of withdrawal from the Agreement, under a complaint, or as part of a return agreed with the Seller. Shipments should be sent to the address given in § 3.
2.
The Customer is obliged to secure the returned Product in a manner appropriate to its type, dimensions, weight, surface finish and susceptibility to damage — so that it is not damaged in transport.
3.
To secure the Product properly, the Seller recommends in particular:
a.using the original packaging together with its protective inserts — if the Customer has kept them — or other packaging providing at least comparable protection: a rigid cardboard box sized to fit the Product, and for heavy or oversized Products — a crate or rigid protective boards;
b.wrapping polished, gold-plated and lacquered surfaces in soft paper or protective film, and then in bubble wrap — so that adhesive tape does not come into direct contact with the Product;
c.packing each letter and each element separately, so that the elements do not touch or rub against one another;
d.leaving the protective film on the mounting tape, protecting pins and other protruding mounting elements from bending (e.g. by pushing them into a piece of polystyrene foam or thick cardboard), and placing loose mounting elements in a separate bag;
e.protecting corners, edges and protruding parts (e.g. the arms of crosses, handles) with cardboard or foam corner protectors, and packing glass elements in separate, additionally padded packaging;
f.filling empty spaces in the box (e.g. with paper or packing filler) so that the Product does not shift during transport;
g.enclosing information that allows the Order to be identified (the Order number, the withdrawal form or a description of the complaint);
h.taking photos of the Product and of the packed shipment before sending it, and keeping proof of postage;
i.sending the shipment with a tracking number, and, for Products of considerable value, with insurance up to the value of the Product.
4.
Consumers and Businesses with consumer rights are not obliged to return the Product in its original packaging — its absence or damage does not exclude or limit the right of withdrawal from the Agreement or the rights arising from a complaint. Before sending the shipment, the Customer may ask the Seller for advice on packing a specific Product; an illustrated guide can be found on the page Complaints and returns.
5.
Damage to the Product occurring in transport to the Seller as a result of improper securing by the Customer do not constitute a non-conformity of the Product with the Agreement (defects), are not covered by a complaint or warranty, and are borne by the Customer on the terms set out in paragraphs 7–9 and in § 13.
6.
The Seller checks the condition of the returned parcel on receipt — if the packaging is visibly damaged, the Seller may draw up a damage report with the carrier — and the unpacking of the parcel documents with photos or a video. The Seller informs the Customer without delay of any damage found or reduction in the value of the Product, providing the documentation and a calculation of the amount the Seller intends to claim.
7.
Consumers and Entrepreneurs with consumer rights are liable, under the general rules, for damage resulting from the Product being damaged in transit due to inadequate packaging, and in the case of withdrawal from the Contract also for reduction in the value of the Product resulting from handling the Product beyond what is necessary to establish its nature, characteristics and functioning (Art. 34(4) of the Consumer Rights Act). This liability covers only actual, documented damage — the reasonable cost of repairing the Product (restoring it to a condition that allows it to be sold as fully valuable), and where repair is impossible or uneconomical — the difference between the value of the undamaged Product and the value of the Product after return. With respect to Consumers and Entrepreneurs with consumer rights, the Seller does not apply any lump-sum fees or contractual penalties on this account.
8.
In the event of withdrawal from the Contract, the Seller may — after calling on the Consumer to pay the amount referred to in paragraph 7, together with its calculation and documentation — set it off against the amount to be refunded (Art. 498 of the Civil Code). The Seller refunds the remaining part of the payment within the period specified in § 10. The Consumer may dispute the calculation — the Seller will consider the Consumer's position and inform the Consumer of the decision.
9.
If a Product sent back as part of a complaint arrived with damage referred to in paragraph 5, the Seller handles the complaint with respect to the reported non-conformity of the Product with the Contract. Repairing transport damage that arose from causes on the Customer's side is not covered by the complaint — the Seller may carry out such repairs for a fee, only after the Customer accepts the quote presented. If the transport damage makes it impossible to assess the reported non-conformity, the Seller will inform the Customer and may ask for additional information, in particular photos of the Product taken before shipping.
10.
Seller does not accept parcels sent cash on delivery or shipments for which the recipient is to pay the fee. The costs of sending the Product back as part of a complaint, which under the law are borne by the Seller, are covered by the Seller on the terms set out in § 11 paragraph 8.
11.
At the Customer's request, the Seller may arrange for the Product to be collected by a carrier chosen by the Seller, in particular in the case of heavy or oversized Products. The cost of such collection is borne by the party who, under the Terms and Conditions and the law, bears the cost of returning the Product.
12.
With respect to B2B Customers, the recommendations referred to in paragraph 3 are mandatory, and the consequences of failing to follow them are set out in § 13.
The most common causes of damage to returns
Scratching of polished and gold-plated surfaces by tape or neighboring items, bent mounting pins, dented corners of crosses and plaques, and broken glass elements. All of this damage can be prevented by packing the Product in accordance with paragraph 3 — if in doubt, please contact us before you ship the package.
13
§ 13 · Section thirteen · Business customers
Provisions concerning B2B Customers
The provisions of this section apply exclusively to B2B Customers, that is, Customers who are Entrepreneurs but not Entrepreneurs with consumer rights. They do not apply to Consumers or to Entrepreneurs with consumer rights.
1.
A B2B Customer has no statutory right of withdrawal from a Contract concluded at a distance. A Product free of defects may be returned only with the Seller's prior consent given in documentary form (e.g. by e-mail) and on the terms stated in it — the Seller may make its consent conditional in particular on the Product being returned unused, complete and in its original packaging, and on the B2B Customer covering the shipping costs and the handling of the return.
2.
The B2B Customer is obliged to inspect the shipment upon receipt, in the presence of the carrier. If a loss or damage to the shipment is found, the B2B Customer shall draw up a damage report with the carrier and take all steps necessary to establish the carrier's liability (Art. 545 § 2 of the Civil Code).
3.
The B2B Customer shall report transport damage, quantity shortages and obvious defects of the Product to the Seller within 3 business days of the delivery date, enclosing photos of the Product and its packaging and the damage report (if one was drawn up), and shall report hidden defects immediately after they are discovered. Failure to meet these deadlines results in the loss of warranty rights in respect of the given defect (Art. 563 of the Civil Code).
4.
The B2B Customer shall return Products, whether under a complaint or an agreed return, after agreeing with the Seller on the method and date of shipping, and shall secure them in accordance with § 12 para. 3, which in relations with the B2B Customer has the nature of mandatory. The risk of loss or damage to the returned Product passes to the Seller upon its delivery to the Seller.
5.
For improper packaging is understood in particular as: no outer packaging, or packaging unsuitable for the dimensions and weight of the Product; no protection of surfaces, corners, edges or mounting elements; packing several items together without dividers; and no filling of empty space — as recorded in the documentation drawn up by the Seller upon receipt or unpacking of the shipment.
6.
If a Product returned by a B2B Customer was improperly packaged and was damaged in transit, the Seller may charge the B2B Customer a contractual penalty of €65.22 (in words: three hundred zlotys) for each such shipment. Regardless of the contractual penalty, the Seller may claim damages exceeding that amount under the general rules, in particular the costs of repair, re-making or loss of value of the Product (Art. 484 § 1 of the Civil Code).
7.
If a B2B Customer's complaint proves unjustified, the Seller may charge the B2B Customer the documented costs of shipments related to the complaint and the costs of any expert assessment.
8.
The Seller will respond to a B2B Customer's complaint within 14 days from the date of receipt of the complete notification, and where delivery of the Product is necessary to consider the complaint — from the date of its receipt. The provision under which a complaint is deemed justified if no response is given within the time limit does not apply to complaints of B2B Customers.
9.
The Seller may set off receivables for contractual penalties, damages and costs referred to in this section against the B2B Customer's claims against the Seller, including amounts owed to the B2B Customer in connection with a complaint or return.
10.
The Seller's liability towards a B2B Customer, regardless of its legal basis, is limited to the price paid for the Product to which the claim relates and does not include lost profits — except for damage caused intentionally.
This does not apply to Consumers
The contractual penalty and the remaining provisions of this section do not apply to Consumers or to Entrepreneurs with consumer rights — their liability for damage to Products returned to the Seller is set out in § 12 paras. 7–9.
14
§ 14 · Section fourteen
Final provisions
1.
These Terms and Conditions in their present wording are in force from 02.11.2026. Contracts concluded before that date are governed by the Terms and Conditions in the wording in force on the date the Order was placed.
2.
No provision of the Terms and Conditions excludes or limits the rights of Consumers and Entrepreneurs with consumer rights arising from mandatory provisions of law. In the event of a conflict between a provision of the Terms and Conditions and such provisions of law, the provisions of law shall apply.
3.
Matters not regulated in the Terms and Conditions are governed by Polish law, in particular the Civil Code and the Act of 30 May 2014 on Consumer Rights. The choice of Polish law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
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Seller
Adjatech Metalworking sp. z o.o.
Distributor of the Zecero brand. We run an online Shop at www.zecero.pl.
Registered addressul. Piotra Ściegiennego 139 60-304 Poznań
Workshop and correspondence addressul. Gnieźnieńska 26 Janikowo k. Poznania 62-006 Kobylnica
Nature of the offer
The above offer is for information purposes only and is an invitation to negotiate. It does not constitute a commercial offer within the meaning of Art. 66 § 1 of the Civil Code or other applicable legal provisions.
Acceptance of the Terms and Conditions
Placing an order is equivalent to having read the Terms and Conditions and their content, and to accepting all of their provisions.
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