COMPLAINTS AND RETURNS

Right of withdrawal

1st The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

2nd The period specified in paragraph 1 starts from the delivery of the Product to the Consumer or a person indicated by the Consumer other than the carrier.

3rd in the case of an Agreement that includes multiple Products that are delivered separately, in batches or parts, the period specified in Sec. 1 runs from the delivery of the last thing, batch or part.

4th The Consumer may withdraw from the Contract by submitting a statement to the Seller on withdrawal from the Contract. To comply with the deadline for withdrawal from the Agreement is sufficient to send the statement by the Consumer before the expiry of this period.

5th The statement may be sent by traditional mail, fax or e-mail by sending the statement to the e-mail address of the Seller or by submitting the statement on the website of the Seller - contact details of the Seller are specified in § 3. The statement may also be submitted on the form, a specimen of which is attached as Annex 1 to these Regulations and the Annex to the Act of 30 May 2014 on Consumer Rights, but this is not obligatory.

6th In the case of sending the statement by the Consumer electronically, the Seller shall immediately send to the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.

7th The effects of the withdrawal from the Agreement:

a. In the case of withdrawal from the Agreement concluded at a distance, the Agreement is considered not concluded.

b. In case of withdrawal from the Agreement the Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, return to the Consumer all payments made by him, including the costs of delivery of goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.

c. The Seller shall make the return of payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution which will not involve any costs for him.

d. The Seller may withhold the return of payment until the Product is received back or until proof of its return is provided, whichever event occurs first.

e. The Consumer should send the Product back to the address of the Seller specified in these Terms and Conditions immediately, no later than 14 days from the day on which he or she informed the Seller about the withdrawal from the Agreement. The deadline shall be met if the Consumer sends back the Product before the expiry of the 14-day deadline.

f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back by post.

g. The Consumer is only liable for any reduction in the value of the Product resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the Product.

8th If, due to the nature of the Product, it cannot be sent back by ordinary mail, information about it, as well as the costs of returning the Product, will be included in the Product description in the Shop.

9th The right to withdraw from the contract concluded at a distance does not apply to the Consumer with respect to the Agreement:

a. where the subject of the service is an unprocessed item, produced according to the Consumer's specifications or serving to satisfy his or her individual needs,

b. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the performance began, that after the performance by the Seller will lose the right to withdraw from the Agreement,

c. in which the subject matter of the benefit is items which, by their nature, are inseparably connected with other items after delivery.

Complaint and guarantee

1st The Sales Agreement covers new Products.

2nd The Seller shall be obliged to provide the Customer with the item free of defects.

3rd In the case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions of the warranty in the Civil Code.

4th Complaint must be reported in writing or electronically to the addresses given in these Regulations.

5th It is recommended that the complaint should include a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer making the complaint, and the Customer's request in connection with a defect in the goods.

6th The Seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within that period, it is considered that the Customer's request is justified.

7th Goods sent back under the complaint procedure should be sent to the address given in § 3 of these Regulations.

8th If the Product has been granted a warranty, information about it, as well as its content, will be included in the description of the Product in the Store.

* In the case of a non-standard order (a design that is prepared for special customer orders), if the customer has previously accepted the design, we reserve the right not to accept returns unless it has been damaged.