Regulations

(§ 1) Purchase Regulations of the Zecero.pl Online Store

These regulations are addressed to Consumers and define the rules and mode of concluding a Sales Agreement with a Consumer at a distance via the Store.
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the online Store and the rules and mode of concluding Distance Sales Agreements with the Customer via the Store.
(§ 2) Definitions

Consumer – a natural person concluding an agreement with the Seller via the Store, the subject of which is not directly related to their business or professional activity.
Seller – Adjatech Metalworking sp. z o.o., distributor of the Zecero brand, based in Janikowo near Poznań at ul. Gnieźnieńska 26, postal code 62-006 Kobylnica. NIP: 7792430210 / REGON: 361226405
Customer – any entity making purchases via the Store.
Entrepreneur – a natural person, legal person, and organizational unit that is not a legal person, whose separate law grants legal capacity, conducting business activity on its behalf, using the Store.
Store – the online store operated by the Seller at the internet address www.zecero.com
Distance Agreement – an agreement concluded with the Customer within an organized distance agreement system (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of concluding the agreement.
Regulations – these store regulations.
Order – the Customer’s declaration of intent submitted via the Order Form and directly aimed at concluding a Product or Products Sales Agreement with the Seller.
Account – the customer account in the Store, where the data provided by the Customer and information about Orders placed by them in the Store are collected.
Registration form – the form available in the Store, enabling the creation of an Account.
Order form – an interactive form available in the Store that enables placing an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Cart – an element of the Store’s software in which the selected Products for purchase are visible, and it is also possible to determine and modify the details of the Order, in particular, the quantity of products.
Sales Agreement – a sales agreement for the Product concluded or concluded between the Customer and the Seller via the online Store.
(§ 3) Contact with the store

Seller’s address: ul. Gnieźnieńska 26 Janikowo near Poznań 62-006 Kobylnica
Seller’s e-mail address: biuro@zecero.com
Seller’s phone number: +48 61 867 40 94
The Customer can communicate with the Seller using the addresses and phone numbers provided in this paragraph.
The Customer can communicate with the Seller by phone between 8:30 am – 4:30 pm
(§ 4) Technical requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:
a. end device with access to the Internet and a web browser,
b. active e-mail account,
c. enabled cookies support
(§ 5) General information

The Seller, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Customer’s technical infrastructure.
Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible after creating an Account following the provisions of § 6 of the Regulations.
Before clicking buy now, carefully consider your purchase. If you have any doubts, please contact us by phone or email. Our specialist will assist you by answering all your questions.
The prices provided in the Store are given in Polish zlotys and are gross prices (including VAT).
The final (total) amount to be paid by the Customer consists of the price for the Product and the delivery cost (including transport, delivery, and postal services fees), of which the Customer is informed on the Store’s pages during the submission of the Order, including the moment of expressing the will to be bound by the Sales Agreement.
When the nature of the subject of the Agreement does not allow, reasonably judging, for the earlier calculation of the final (total) price, information about the manner in which the price will be calculated, as well as delivery, transport, postal services fees, and other costs, will be provided in the Store in the Product description.
When placing an order, please indicate whether a VAT invoice or receipt is to be issued.
A VAT invoice, either personal or for a company, will contain the details provided by the Customer when placing the order.
After generating the order, our employee will prepare a special contract for you.
You will receive the contract by email provided in the form. It should be printed in two copies and sent by registered mail to our address:
ul. Gnieźnieńska 26 Janikowo near Poznań 62-006 Kobylnica
The contract will be signed and returned to your return address, automatically becoming legally binding.
The order processing time for goods available in stock is up to 2 business days from the moment of placing the order. In the case of an individual order, the time may be extended depending on the complexity level of the order (usually from 7 to 14 days).
Photos and descriptions of Products placed in the Online Store are illustrative materials, aimed only at enabling the User to form a general idea of the properties, appearance, and utility parameters of the Product. In particular, the appearance of the Product in the photos presented in the Online Store may differ slightly from the external appearance of the Product issued to the Buyer.
(§ 6) Creating an account in the store

To create an Account in the Store, you need to fill out the Registration Form. It is necessary to provide the following data: First Name, Last Name, Email, Password.
Creating an Account in the Store is free of charge.
Logging in to the Account is done by providing the login and password set in the Registration Form.
The Customer has the option at any time, without giving any reason and without incurring any fees for this, to delete the Account by sending an appropriate request to the Seller, in particular via email or in writing to the addresses provided in § 3.
Personal data provided during registration or order processing will be processed by the operator to provide services offered by the portal www.zecero.com, and to fulfill the operator’s legitimate needs resulting from legal regulations, in particular for marketing purposes concerning the products and services offered by the operator.
Requests for changes or deletions of data from the zecero.com portal database should be sent to the email biuro@zecero.com or by post to the address: Adjatech Metalworking sp. z o.o. ul. Gnieźnieńska 26, 62-006 Kobylnica. If the client does not issue a directive to delete their data, it will be stored by us, adhering to all applicable safety and confidentiality standards, until the next order is processed or a directive to delete is sent.
(§ 7) Rules for placing an order
To place an Order, you need to:

log in to the Store;
select the Product being the subject of the Order, and then click the “Order Product” button;
click the “Order and Pay” button and confirm the order;
choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period.
(§ 8) Delivery and payment methods offered

The Customer can use the following delivery or collection methods for the ordered Product:
a. Courier delivery, cash on delivery courier delivery (both via GLS)
b. Personal collection available at the address: ul. Gnieźnieńska 26 Janikowo near Poznań 62-006 Kobylnica
The Customer can use the following payment methods:
a. Payment upon collection
b. Cash on delivery payment
c. Bank transfer payment to the Seller’s account
d. Electronic payments
e. Credit card payment.
(§ 9) Execution of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer submits an Order using the Order Form in the online Store following § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by sending the Customer an appropriate email to the Customer’s email address provided when placing the Order, which contains at least the Seller’s statements about the receipt of the Order and its acceptance for processing and confirmation of the conclusion of the Sales Agreement. Upon receiving the above email by the Customer, the Sales Agreement between the Customer and the Seller is concluded.
In the case of the Customer’s choice of:
a. bank transfer, electronic payment, or credit card payment, the Customer is obliged to make the payment within 7 calendar days from the date of the conclusion of the Sales Agreement – otherwise, the order will be canceled.
b. cash on delivery payment upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
c. cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon receipt of the shipment within 7 days from the date of receipt of the information about the readiness of the shipment for collection.
If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
In the case of ordering Products with different delivery times, the Customer can request the delivery of the Products in parts or the delivery of all Products after completing the entire order.
The beginning of the delivery period of the Product to the Customer is counted as follows:
a. In the case of the Customer’s choice of bank transfer, electronic payment, or credit card payment – from the date of crediting the Seller’s bank account.
b. In the case of the Customer’s choice of cash on delivery payment – from the date of the conclusion of the Sales Agreement,
In the case of ordering Products with different readiness times for collection, the readiness time for collection is the longest specified time.
The beginning of the readiness period of the Product for collection by the Customer is counted as follows:
a. In the case of the Customer’s choice of bank transfer, electronic payment, or credit card payment – from the date of crediting the Seller’s bank account.
b. In the case of the Customer’s choice of cash payment upon personal collection – from the date of the conclusion of the Sales Agreement.
The delivery of the Product takes place globally without restrictions.
The delivery of the Product to the Customer is chargeable unless the Sales Agreement states otherwise. The costs of delivering the Product (including transport, delivery, and postal service fees) are indicated to the Customer on the online Store’s pages in the “Delivery” tab and during the submission of the Order, including at the moment the Customer expresses the will to be bound by the Sales Agreement.
Personal collection of the Product by the Customer is free of charge.
(§ 10) Right to withdraw from the contract

The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person other than the carrier indicated by the Consumer.
In the case of an Agreement that includes multiple Products that are delivered separately, in batches, or in parts, the period specified in paragraph 1 runs from the delivery of the last item, batch, or part.
The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the expiry of this period.
The statement may be sent by traditional mail, fax, or electronically by sending the statement to the Seller’s email address or by submitting the statement on the Seller’s website – the Seller’s contact details are specified in § 3. The statement can be submitted using the form, the template of which is attached as Annex 1 to these Regulations and the appendix to the Act of 30 May 2014 on consumer rights, but this is not mandatory.
In the case of sending the statement by the Consumer electronically, the Seller will immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the email address provided by the Consumer.
Effects of withdrawal from the Agreement:
a. In the case of withdrawal from an Agreement concluded at a distance, the Agreement is considered void.
b. In the case of withdrawal from the Agreement, the Seller returns to the Consumer all payments made by them, including the costs of delivering the item, immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Agreement, except for additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest usual delivery method offered by the Seller.
c. The refund will be made using the same payment methods that were used by the Consumer in the original transaction unless the Consumer expressly agreed to a different solution that does not involve any costs for them.
d. The Seller may withhold the refund until the Product is received back or until the Consumer provides proof of its return, depending on which event occurs first.
e. The Consumer should return the Product to the Seller’s address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline is met if the Consumer sends the Product back before the period of 14 days has expired.
f. The Consumer bears the direct cost of returning the Product, also the cost of returning the Product if, due to its nature, the Product could not be returned by regular mail.
g. The Consumer is only responsible for the decrease in the value of the Product resulting from its use in a manner other than necessary to establish the nature, characteristics, and functioning of the Product.
If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the cost of returning the Product, will be included in the description of the Product in the Store.
The right to withdraw from a distance agreement does not apply to the Consumer in relation to the Agreement:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy their individual needs,
b. for the provision of services, if the Seller has fully performed the service with the Consumer’s express consent, who was informed before the performance began that after the performance by the Seller, they would lose the right to withdraw from the Agreement,
c. in which the subject of the service is items that after delivery, due to their nature, are inseparably connected with other items.
(§ 11) Complaint and warranty

The Sales Agreement covers new Products.
The Seller is obliged to deliver the Customer an item free from defects.
In the case of a defect in the goods purchased from the Seller, the Customer has the right to file a complaint based on the warranty provisions in the Civil Code.
The complaint should be submitted in writing or electronically to the Seller’s addresses provided in these Regulations.
It is recommended that the complaint include, among other things, a brief description of the defect, circumstances (including the date) of its occurrence, the Customer’s data filing the complaint, and the Customer’s request in connection with the defect of the goods.
The Seller will respond to the complaint request immediately, no later than within 14 days, and if they do not do so within this period, it is considered that the Customer’s request was deemed justified.
Goods returned as part of the complaint procedure should be sent to the address provided in § 3 of these Regulations.
If a warranty is provided for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.
In the case of placing a custom order (a project prepared according to the client’s special order) if the client previously accepted the project, we reserve the right not to accept returns unless it was damaged in which case it can refer to point § 11.

*The above offer is for informational purposes and is an invitation to negotiate, this offer is not a commercial offer within the meaning of Article 66 §1 of the Civil Code and other relevant legal provisions.

Placing an order is equivalent to reading the regulations, its content, and accepting all its points.